Kedai168 believes gambling is entertainment, not a burden. This page provides self-control tools, guidance on recognising the signs of problem gambling, and access to professional support resources — so every member in Malaysia can play safely, mindfully, and responsibly.
Kedai168's Commitment to Responsible Gaming
Six concrete actions kedai168 takes every day to ensure our platform supports the well-being of Malaysian members — not just the bottom line.
Set daily, weekly, and monthly deposit limits directly from your account. These controls take effect immediately and cannot be relaxed within the 24–72 hour cooling-off period — designed to protect you from impulsive decisions.
Need a break? Activate a cooling-off period for 24 hours, 48 hours, 7 days, or 30 days. Your account will be temporarily suspended and all marketing communications from kedai168 will be paused for the duration.
For more serious cases, kedai168 offers self-exclusion periods of 6 months, 1 year, 3 years, or 5 years. During this period, you will not be able to open a new account, and any attempts to do so will be blocked.
The kedai168 system continuously monitors activity patterns. If the system detects signs of problem gambling — such as a sharp increase in bet sizes or chasing losses — our team will proactively reach out to offer support.
Kedai168 enforces a minimum age requirement of 18 years and applies a strict age verification process at registration. We also provide guidance to parents and guardians on how to prevent minors from accessing betting platforms.
Kedai168's trained support team is available to help you discuss any concerns about your gambling habits in Bahasa Melayu, 24 hours a day. No question is too personal — your well-being is our priority.
Self-Control Tools Available at kedai168
All of these tools can be activated directly from your account settings or by contacting customer support. Use them before you feel you need to – prevention is always better than cure.
Set the maximum amount you can deposit into your kedai168 account within a daily (24 hours), weekly (7 days), or monthly (30 days) period. Limits take effect immediately once set. To increase a limit, a 72-hour cooling-off period applies to prevent impulsive decisions. The minimum limit can be set from as low as RM30 per day.
Set a maximum loss limit over a daily, weekly, or monthly period. Once this limit is reached, you will be unable to continue betting until the period resets. This is the most effective way to ensure you never spend more than you can afford to lose.
Cap the maximum amount per individual bet you place. This is especially useful for slots and Live Casino players who want to keep their bet sizes in check and avoid getting swept up in the moment and wagering far more than intended.
Take a temporary break from the kedai168 platform for 24 hours, 48 hours, 7 days, or 30 days. During a self-break, your account will be fully suspended — you will not be able to log in, make deposits, or place bets. Any pending winnings remain safe and can be withdrawn once the period ends.
A stricter option for those who need a longer break from the platform. Choose a period of 6 months, 1 year, 3 years, or 5 years. During this time, your account will be fully blocked and any requests to reopen it before the period ends will be declined in your own best interest.
Set a time limit for your gaming sessions — 30 minutes, 1 hour, 2 hours, or 4 hours. Once the limit is reached, the kedai168 system will send a reminder notification along with the option to log out. This helps you stay aware of how long you have been playing without realising it.
How to Activate Self-Control Tools
Log in to your kedai168 account → click the profile icon at the top right corner → select "Account Settings" → navigate to the "Responsible Gaming" section. All tools above can be activated or updated there. If you need assistance or wish to activate self-exclusion immediately, contact our live chat now.
Need immediate help?
View FAQResponsible gambling means enjoying betting and gaming activities in a safe, controlled, and mindful way — where you remain in full control at all times, not the other way around. This means playing with discretionary money you can afford to lose, setting firm time and spending limits before you start, and accepting that losses are part of the entertainment — just like going to the cinema or a night out for dinner.
At kedai168, we believe the best gaming experience is one you can enjoy free from pressure and regret. For most Malaysian players on our platform, playing slots, watching Super League football matches while placing bets, or following IPL cricket is an enjoyable and entertaining hobby. That is the right way to use the kedai168 platform.
Problems only arise when betting starts to shift from entertainment into something else – when it becomes a way to escape real-life problems, when you begin borrowing money to play, or when you keep playing even after losses have exceeded what you are comfortable with. Recognising this distinction is the first step toward responsible gaming.
Core Principles of Responsible Gaming at kedai168: Only gamble with disposable money you can afford to lose entirely. Set your limits before you start and stick to them. Never chase losses — accept that they are part of the game. Take regular breaks and don't let gambling interfere with your everyday responsibilities.
Kedai168 is committed to ensuring our platform is never used in a way that causes harm to our members. That is why we invest in monitoring technology, self-control tools, and training for our support team to identify and assist members who may be struggling with gambling-related issues.
Problem gambling rarely develops overnight. It typically grows gradually, starting from habits that seem harmless before slowly becoming something more serious. Recognising the early signs is key to taking action before the situation worsens.
Kedai168 has organised the signs of problem gambling by stage to make it easier for you to assess your own situation or that of someone you care about:
| Level | Warning Signs to Watch Out For | Recommended Actions |
|---|---|---|
| Early | Playing longer than planned; feeling frustrated when forced to stop; thinking about betting while doing other activities | Set strict time and spending limits; use kedai168's session time reminders |
| Moderate | Chasing losses with bigger bets; lying to family about betting activity; using money set aside for other essential needs | Activate deposit and loss limits; consider a 7–30 day cooling-off period; talk to someone you trust |
| Serious | Borrowing money or selling assets to gamble; neglecting family and work responsibilities; feeling depressed, anxious, or having thoughts of self-harm as a result of gambling | Activate self-exclusion immediately; seek professional help – contact Talian Kasih 15999 or Befrienders KL 03-7627 2929 |
It is important to remember that these signs can vary from person to person. Some individuals may exhibit serious-stage signs without having gone through the earlier stages in any obvious way. If you are unsure about your situation, it is better to err on the side of caution and take preventive action early.
Don't Wait Until It Gets Worse: Many people wait until things reach a crisis before seeking help. Do not make the same mistake. If any of the signs above feel familiar, take action now — reach out to kedai168 support or activate a self-control tool. The earlier you act, the easier it is to get back on track.
Answer the brief questions below honestly. This is not an official test, but it can help you assess whether your betting habits are still within control. Click "Yes" or "No" for each question.
Setting self-control limits on kedai168 is straightforward and can be done in under 2 minutes. Here is a step-by-step guide:
Open the kedai168 platform in your browser or mobile app. Click the "Log In" button and enter your account username and password.
Click your profile icon or username in the top-right corner of the platform. From the dropdown menu, select "Account Settings" or "My Profile".
In your account settings, look for a tab or section labelled "Responsible Gaming" or "Self-Control". All the tools mentioned on this page can be found there.
Choose the type of limit you want to set — deposit limit, loss limit, betting limit, or session time limit. Enter the amount in RM (e.g. daily deposit limit RM100) and select the limit period (daily, weekly, or monthly).
Click "Save" or "Confirm". Your limits will take effect immediately. A confirmation email will be sent to your registered address. Please note: increasing a limit (as opposed to lowering it) is subject to a 24–72 hour cooling-off period.
Pro Tip: Set your limits at the start of each month before you begin playing, not after you've already started. Limits set with a clear head are far more effective than those set in the heat of the moment. Think of it like setting a personal budget — it should be a routine habit, not a reaction to a problem.
If you have trouble accessing or setting self-control limits, or if you need to activate self-exclusion immediately without waiting, please contact the kedai168 support team via 24/7 live chat in Bahasa Melayu. Our team will help you activate the relevant limits right away.
Kedai168 takes the protection of minors and underage individuals very seriously. Our platform is exclusively for individuals aged 18 years and above only. We have multiple measures in place to ensure full compliance with this policy.
During the registration process, all new players are required to confirm that they are at least 18 years of age. kedai168 conducts random age checks and may request age verification documents at any time. Accounts suspected of belonging to underage individuals will be suspended immediately pending verification.
To Parents & Guardians: If you share a device with children, we strongly encourage you to use parental control software to block access to betting websites. In addition, always log out of your kedai168 account when it is not in use, and do not save passwords in the browser on any device shared with children.
Kedai168 also encourages all members not to share their account details — including username, password, and payment information such as Touch 'n Go eWallet or DuitNow — with anyone, including family members. This is not only an account security measure, but also a way to ensure that ineligible individuals cannot access the platform through a legitimate member's account.
If you suspect that a minor is using the kedai168 platform, whether through their own account or someone else's, please report it to us immediately via support@kedai168.run or live chat. We will investigate and take prompt action.
If you or someone you know needs help with a gambling problem, there are several professional support resources available in Malaysia. Reaching out for help is the best step you can take for yourself and for those you care about.
A national helpline covering a range of issues, including problem gambling. Available 24 hours a day, 7 days a week. Free to call from all Malaysian phone networks.
Confidential emotional support is available from 8 PM to 8 AM daily. Suitable for those who need someone to talk to about stress or personal difficulties, including financial pressure caused by gambling.
Malaysian government clinics and hospitals provide psychiatric and psychological services, including treatment for addiction such as gambling addiction. You may obtain a referral from a general practitioner or visit the psychiatry department of your nearest hospital directly.
Kedai168's trained support team is ready to help you activate self-control tools, set limits, or simply talk through any concerns you may have. We can also help connect you with the right external support resources.
Remember: Seeking help is a sign of wisdom and strength. Thousands of Malaysians have successfully overcome problem gambling with professional support. You do not have to face this alone, and you do not need to wait until things reach a crisis point before reaching out. Contact us or any of the resources listed above today.
FAQ – Responsible Gaming
Answers to the most frequently asked questions about self-control tools and responsible gaming at kedai168.